Use Patient Triage

If you need help with a non-urgent medical or admin request, you can now contact us online using Patient Triage.

SUBMIT A NEW REQUEST

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How does Patient Triage work?

It's easy for patients and practices

Patient Triage is managed by a technology company called accuRx who provide communications software to healthcare providers across the NHS. It can be used for booking an appointment or for any other query.

Patient Triage is recognised by the NHS and has passed the NHS Digital Capabilities assessment and allows registered patients to submit either a medical query or an administrative request to their GP practice.

It is a simple online form which takes a few moments to fill out.

For more information please read Accurx's Patient Triage: Patient Guide

The Benefits

You'll wonder how you did without it

  • Easy to access: no app, no account needed - simply submit a query directly through the practice website. It should only take a couple of moments to do.
  • Convenient: available Monday - Friday, (Excluding Bank Holidays), so you can send in your request at a time that suits you, rather than having to wait for the phone-lines to open.
  • Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
  • Efficient: your request will be seen by the right person, first time.
  • Fairer: those who need appointments most will get them, rather than those who got through on the phones first.
  • Turnaround time: we will get back to you within 3 working days.
  • Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.

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