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Care Quality Commission

The Care Quality Commission (CQC) is the Government’s independent regulator of health and adult social care services. It monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings to help people choose care.

From April 2013, the Commission has regulated GPs and other primary medical services. Each service provider is required to have a Registered Manager. Our registered Manager is Dr Anthony Fielding.

Click here to view the information held about Pembroke Road Surgery by the Care Quality Commission: http://www.cqc.org.uk/directory/1-572711754

Pembroke Road Surgery Certificate of Registration

What will it mean for GPs and other primary medical services?

The Care Quality Commission’s goal is to ensure that the essential standards are met across the sector for the benefit of patients and professionals.

It aims to:

  • Protect patients by tackling poor care and unsafe care services.
  • Assure patients that practices are inspected regularly and are meeting the standards they should be able to expect

The standards you have a right to expect from the regulation of GP Practices are:

1. You can expect to be respected, involved and told what’s happening at every stage

  • You (or someone acting on your behalf) will be involved in discussions about your care and treatment.
  • You will get support if you need it to help you make decisions and staff will respect your privacy and dignity.
  • Before you receive any treatment you will be asked whether or not you agree to it.

2. You can expect care, treatment and support that meets your needs

  • Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights.
  • You will get the care that you and your GP agree will make a difference to your general health and wellbeing.
  • Your healthcare needs are co-ordinated if you move between care services.
  • Staff respect your cultural background, sex (gender), age, sexuality (whether you are a lesbian, gay, bisexual or heterosexual person), religion or belief, and your disability, if you have one.

3. You can expect to be safe

  • You will be cared for in a clean environment, where you will be protected from infection.
  • Where appropriate, you will get the medicines you need, when you need them, and in a safe way.
  • You will be treated in a safe and accessible place.
  • You will not be harmed by unsafe or unsuitable equipment.
  • Your GP Practice will take appropriate action if it suspects that a patient is at risk of harm.

4. You can expect to be cared for by staff with the right skills to do their jobs properly

  • Your general health and welfare needs will be met by staff who are properly qualified.
  • There will always be enough members of staff available to provide safe care and meet your needs.
  • You will be looked after by staff who are well-managed and have the chance to develop and improve their skills.

5. You can expect you GP Practice to routinely check the quality of its services

  • The GP Practice regularly monitors the quality of its services to make sure you receive the care you need.
  • Your personal records will be accurate and kept safe and confidential.
  • You, or someone acting on your behalf, can complain and will be listened to.  Your complaint will be dealt with properly.

If you would like a downloadable version of the information, please click here:


The Care Quality Commission will undertake regular, scheduled, inspections of Pembroke Road Surgery. These are planned in advance by the Commission and can be carried out at any time. The focus of their inspections will on the experience of people when they receive care and the impact that care has on their health and wellbeing.  The Commission makes its judgements against the regulations, and these are informed by patient experience. The inspectors will spend a lot of their time during an inspection directly observing care and talking to people who receive care, their family and carers. They will check their findings in a number of ways, including looking at records and speaking with staff, to inform their judgements.

If there are concerns about a Practice, the Commission may also make unannounced inspections of services. These are known as ‘responsive’ inspections.  The Commission may also undertake a ‘themed’ inspection to look at specific areas that nationally-set response to current issues and concerns.  


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